Region:
Category:
Responsibilities:
Provide technical support to customers to troubleshoot and fix technical problems of IT systems covering servers, storage, virtualized platforms, HCIs, backup & recovery, network solutions, Windows and Linux systems, and popular system management tools.
Identify and resolve customers' problems effectively and efficiently to help customers restore their IT services in a timely manner.
Lead in efficient communication and coordination with customers and vendors to resolve complex technical problems for quick resolution.
Lead and coach a team of support engineers to provide high-quality support to our customers, ensuring meeting committed SLAs.
Manage and ensure proper closure of support cases following ISO20000 guidelines.
Chart the technical development of team members to meet new needs in IT solutions.
Provide support in presales activities including solution presentation, proposal composition, and demonstration.
Requirements:
Degree in IT or relevant qualifications.
More than 7 years of IT experience in Customer Service & Support with at least 2 years in a supervisory role.
Solid experience in Server Virtualization platforms (e.g., VMware), Storage Systems (e.g., NetApp), backup & restore solutions, Windows Server, Linux, networking products, and popular system management tools.
Excellent communication and interpersonal skills.
Experience in supporting Government customers with their IT systems is a definite advantage.
Application Method:
We offer competitive remuneration packages. Interested parties, please send full resume stating our job code, your current and expected salary to jobs@gti.com.hk
Post Date:
18/06/2025