GTI offers a comprehensive range of support including Solution Integration Services, Professional Services & Technical Services that are designed to meet customer needs during various phases of IT solutions deployment.
The company is committed to providing the highest level of support to all customers while helping to lower total cost of ownership (TCO).
With extensive experience in supporting multi-vendor, multi-platform IT environments, GTI is well positioned to help organizations to increase their efficiency by consolidating vendors across multiple types of hardware and operating systems. As part of an ongoing partnership with customers, the company regularly provides recommendations to enhance network availability and performance while lowering support costs.
GTI's technical support includes a 24x7 help desk support and pro-active monitoring services; the delivery of replacement parts and on-site labor - all designed to ensure that customers enjoy the best possible reliability, availability and efficiency of their mission-critical systems.
The company's service is highly flexible and can support hardware manufacturers and software developers by extending the range of requirements from Level 0/1 call handling to full 24x7 technical support with a customized Service Level Agreement (SLA).